Policies

Yarra Heights Dance Academy is committed to ensuring the safety and wellbeing of all students enrolled at the dance school. The dance school has several policies in place to help ensure all students find the school a friendly, safe and comfortable environment in which to pursue their dancing.

CODE OF CONDUCT – STUDENTS & PARENTS

Yarra Heights Dance Academy Pty Ltd (YHDA) is a Child Safe environment, committed to abide by the Victorian Government Child Safe Standard.  This Code of Conduct reflects our organisation’s commitment to child safety and wellbeing.  At YHDA everyone is entitled to feel safe, included and happy. YHDA has a zero tolerance to bullying and discrimination.  This Code of Conduct outlines appropriate standards of behaviour expected from students and families of our Academy.

The following behaviours are not permitted within our Academy:

Harassment / Intimidation
Teasing / Mocking / Sniggering
Humiliating
Excluding / Isolating
Backstabbing / talking negatively of a student
Disrespectful behaviour E.g. eye rolling
Physical abuse or mistreatment
Swearing / inappropriate language
Aggressive behaviour

Our Expectations:

Respect for students: Communicate in a respectful manner, listen to and value the ideas and opinions of others. Be considerate, inclusive and supportive of others.
Respect staff, teachers, parents, families and visitors to our Academy.
Welcome all students and their families. We do not discriminate against students and families for any reason including age, gender, race, culture, religion, sexuality or disability.
Protect the privacy of students: Never film or photograph students or publish or forward personal details, images or video of students without their consent
Students under the age of 18yr should not communicate directly with staff or teachers through personal or private contact channels (including phone, texting, social media, instant messaging or email), except where that communication is an urgent matter. Students under the age of 18yr should not exchange personal contact details such as phone number, social networking site or email addresses with staff and teachers.
Use appropriate language and conversation suitable for children.

Breaches of this Code of Conduct or concerns of bullying or abuse must be immediately reported to the Director – louise@yarraheightsdance.com
Inappropriate behaviour by a student or family member can result in dismissal of a student from the Academy
If a child is at immediate risk of serious abuse, please phone the police on 000.

STUDENT ETIQUETTE AND EXPECTATIONS

This document outlines expected behaviour from the students of Yarra Heights Dance Academy Pty Ltd.

Be honest and courteous and all times.
Attend class regularly.
Attend class with a good attitude and a positive mindset, ready to learn.
Arrive on time for class and if late, warmup before participating in class.
Report any injuries to teachers.
Bring a named water bottle to class. Eating and drinking from open cups is not permitted in the studios.
Be mindful of personal hygiene. Roll on deodorant is preferred to aerosols.
Adhere to the Academy’s dress code.
Adhere to the Academy’s code of conduct.
Show respect and be courteous to teachers. Do not talk whilst the teacher is talking.  Always thank teachers at the end of class.
Act as a role model to younger students, demonstrating appropriate language, conversation and behaviour around the studio.
Phones and electronic devices are to be left out of the studio or kept on silent and are not to be used during class.
Respect property belonging to other students.
Respect and care for the Academy’s facilities and equipment.
Ensure all rubbish is placed in the bin and dishes are washed and put away.
Do not leave the studio without a parent/guardian or without written permission of a parent.

CHILD SAFE POLICY

In 2016 the Commission for Children and Young People was set up in Victoria to protect children.  From 1st January 2017, organisations that provide services or facilities for children in Victoria are required to meet Child Safe Standards with a focus on building and maintaining a child safe environment.
This policy was written to demonstrate the strong commitment that Yarra Heights Dance Academy Pty Ltd (YHDA) has to child safety and to provide an outline of the policies and practices we have developed to keep children in our care safe from any harm and abuse. This policy was developed in collaboration with all our staff, the children who use our services and their parents. It applies to all staff, volunteers, children and individuals involved in our Academy.

COMMITMENT TO CHILD SAFETY
Yarra Heights Dance Academy Pty Ltd is committed to child safety.
We support, respect and protect all children.  We aim to create an environment where children feel happy, safe and have fun whilst learning. The welfare of children in our care is our priority and we have a zero tolerance to child abuse.
 
CHILDREN’S RIGHTS TO SAFETY AND PARTICIPATION
YHDA staff and volunteers empower and encourage children to express their views, especially about matters that directly affect them. We listen to their suggestions and respect what they have to say.
We teach children about what they can do if they feel unsafe. We listen to and act on any concerns children, or their parents, raise with us.
 
VALUING DIVERSITY
YHDA value diversity and do not tolerate any discriminatory practices.
To achieve this, we:
Welcome and promote the cultural safety, participation and empowerment of Aboriginal children and their families
Welcome and promote the cultural safety, participation and empowerment of children from culturally and/or linguistically diverse backgrounds and their families
Welcome children with a disability and their families
Seek appropriate staff of diverse ages and sexualities and from diverse cultural backgrounds.

RECRUITING AND TRAINING STAFF AND VOLUNTEERS
Our Academy aims to recruit staff and volunteers who are suitably skilled to work with children.  We have robust recruitment practices and ongoing staff training to ensure that all staff and volunteers are aware of their obligations and support our culture of child safety.
To achieve this, we:
include our commitment to Child Safety in advertisements
interview and conduct referee checks on all permanent staff
require Working with Children Checks for all staff and volunteers who engage in child related work
provide support and supervision to our staff so they feel valued, respected and fairly treated
train all of our staff on this Child Safety policy so that they understand how to behave around children
supply all of our staff with a copy of our Code of Conduct which specifies the standards of conduct required when working with children
supervise staff regularly to ensure that they understand our commitment to child safety as well as checking that their behavior towards children is safe and appropriate
provide ongoing training in relation to our Child Safety Policy and Code of Conduct
 
REPORTING A CHILD SAFETY CONCERN OR COMPLAINT
Everyone has a responsibility to report an allegation of abuse if there is a reasonable belief that the incident took place.  All allegations of safety concerns and child abuse will be treated seriously and thoroughly investigated in accordance with our child safety complaint procedures in a timely manner.
All children, families, staff and volunteers can raise a complaint or concern if they observe abuse or are a victim, or if they notice inappropriate behavior in the organisation.  Louise Smith (Director) has been appointed as Child Safety Officer with the specific responsibility for investigating and responding to any complaints and concerns of child abuse in a professional and timely manner. Alternative points of contact to report complaints are Leticia Barlow (Principal Teacher) and Raquel Clark (Enrolments Officer) 0437 252 336.
All allegations of abuse and safety concerns are recorded using our incident reporting form.  Updates are provided to children and families on progress of any investigations.  If we are concerned for a child’s safety, we have a legal obligation to contact appropriate authorities.
 
RISK MANAGEMENT
We recognise the importance of a risk management approach to minimising the potential for child abuse or harm to occur and use this to guide our policy and procedures. In addition to general occupational health and safety risks, we proactively identify and manage risks of abuse to our children.   These include risks posed by physical environments (e.g. doors that can lock), and online environments (e.g. staff contacting children via social media)
 
PRIVACY
All personal information considered or recorded will respect the privacy of the individuals involved, whether they be staff, parents or children, unless there is a risk to someone’s safety.  All records are securely stored.  All related parties are entitled to know how information is recorded, what will be done with it and who will have access to it.
 
POLICY REVIEW
This policy will be reviewed every two years and following any significant incidents, that may occur.

ENROLMENT TERMS & CONDITIONS

When enrolling with Yarra Heights Dance Academy you must read and agree to the below terms and conditions:

1.    In accordance with the privacy laws, we will not use your contact details or personal information for any other purpose than for the running of the Academy. We will not forward your details to any person or organisation without your permission.
2.    Families must abide by the rules and regulations listed in these terms and conditions and in all other information provided to you.
3.    The person signing the enrolment form must agree to meet all costs attached to the enrolment.
4.    Yarra Heights Dance Academy, in the event of any accident or illness, will obtain such medical assistance as required.  The person signing the enrolment form must agree to meet any expenses attached to this medical assistance.
5.    Yarra Heights Dance Academy is clear of all responsibility and would not be liable for any loss, claim, damages or proceedings in respect of personal property and/or injury arising out of or in the course of participation in any activity in connection with enrolment.
6.    Yarra Heights Dance Academy may use any visual media i.e. photos, videos, or any other form – for advertising purposes on the AATBD website (www.aatbd.com.au), YHDA website (www.yarraheightsdance.com.au), on social media sites, in newsletters and in any other professional advertising material that they see fit. (NB Names will not be published with any of these photos unless we have specific written permission from the student or parent/guardian.)
7.    Performances are professionally filmed and photographed and these are available for purchase by all the families within the Academy.
8.    There is a compulsory end of year concert which your child is expected to participate in as part of enrolment.
9.    In order to correctly instruct students, it will be necessary at times for teachers to physically touch students in order to place their bodies into correct positions.
10. There are no refunds on dance and costume fees paid.
11. All correspondence relating to enrolment, the dance classes and the annual concert will be communicated via email only and it is the parent/guardians responsibility to regularly check for this information.
12. The annual enrolment fee must be received before enrolment is confirmed.
13. Fees are payable in advanced.  Late fees apply and discounts do not apply to fees paid late. 
There are no refunds on any tuition fees and costume fees paid.  In exceptional circumstances such as broken limbs or serious injury with medical certificate, a credit may be applied to accounts for future use at the discretion of the Director.  Credits are valid for 12 months only.

PRIVACY POLICY

Yarra Heights Dance Academy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.yarraheightsdance.com.au, through cookies, from publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
•           For the primary purpose for which it was obtained
•           For a secondary purpose that is directly related to the primary purpose
•           With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•           Third parties where you consent to the use or disclosure; and
•           Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Yarra Heights Dance Academy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
7/257 Colchester Rd, Kilsyth South
yarra.heights.dance@bigpond.com
+61 437 252 336